This HIPAA Privacy Policy for Healthcare Providers explains how Doctors United Group (DUG Health) collects, uses, safeguards, and protects personal and health information in compliance with federal healthcare privacy standards and HIPAA regulations.
1. Information We Collect
We may collect the following types of information when you visit our website or schedule an appointment:
a. Personal Information
Name
Phone number
Email address
Appointment-related details
General location (county-level)
b. Health-Related Information
If you choose to submit health-related information, it may be considered Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). Such information is handled in accordance with applicable healthcare privacy laws.
c. Technical & Usage Information
IP address
Browser type
Device information
Pages visited and interaction data
This information is used for security, analytics, and website optimization purposes only.
2. How We Use Your Information
Information collected may be used to:
Communicate regarding healthcare services or appointment logistics
Provide medical services through licensed healthcare providers
Improve website performance and user experience
Comply with healthcare, legal, and regulatory obligations
We do not sell or rent personal or health information.
3. HIPAA Compliance & Protected Health Information (PHI)
As a healthcare organization, Doctors United Group follows this HIPAA Privacy Policy for Healthcare Providers to ensure patient data is handled responsibly and securely.
PHI is used solely for treatment, healthcare operations, and administrative purposes
Access to PHI is restricted to authorized personnel only
Appropriate physical, administrative, and technical safeguards are maintained to protect PHI
Medical information is disclosed only as permitted or required by law.
4. No Medical Guarantees
Submitting information or booking an appointment through this website does not guarantee:
Medical approval
Prescription eligibility
Specific treatment outcomes
All medical services and prescriptions are provided only if deemed medically appropriate by a licensed provider following an in-office evaluation.
5. Information Sharing & Disclosure
We may share information only:
With licensed healthcare providers involved in your care
With service providers who support scheduling, technology, or operations (under confidentiality obligations)
When required by law, regulation, or legal process
Personal and health information is never shared for third-party marketing purposes.
6. Cookies & Website Analytics
Our website may use cookies and similar technologies to support basic functionality, improve performance, and understand how visitors interact with the site. These tools do not collect personal medical information and are used solely for operational and analytical purposes. You may adjust your browser settings to limit or disable cookies.
7. Embedded Content & Third-Party Services
Our website may include embedded content from trusted third-party platforms. These third parties may collect data in accordance with their own privacy policies. DUG Health does not control and is not responsible for third-party data practices.
8. Data Retention
We retain personal and health-related information only for as long as necessary to fulfill healthcare, administrative, legal, and regulatory obligations. Information is securely stored and accessed only by authorized personnel.
9. Data Security & Monitoring
We implement reasonable and appropriate safeguards to protect your information, including secure systems and restricted access protocols. Visitor interactions may be monitored using automated security and spam-prevention tools to protect against unauthorized access and misuse.
Despite these measures, no system is completely secure.
10. Your Rights
You may request access to or correction of your personal information, subject to applicable healthcare and legal requirements. Requests may be submitted using the contact information below.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.
12. Contact Information
This Privacy Policy is part of Doctors United Group’s broader commitment to healthcare privacy, patient trust, and HIPAA-compliant medical practices. If you have questions regarding this Privacy Policy or how your information is handled, please contact:
Doctors United Group (DUG Health)
Phone: (877)384-6337
Website: www.dughealth.org
HIPAA regulations
HIPAA Privacy Rule