Terms & Conditions

Effective Date: August 6, 2026

Welcome to the Doctors United Health Group (“DUG Health,” “we,” “our,” or “us”) website located at www.dughealth.org. By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use this website.

1. Purpose of This Website

This website provides general information about Doctors United Health Group, our healthcare services, educational resources, appointment scheduling, patient communication tools, and related healthcare information.

The information on this website is intended for informational purposes only and should not be considered medical advice.

2. No Medical Advice

Content available on this website does not constitute medical advice, diagnosis, or treatment.

Always seek the advice of your physician or another qualified healthcare provider regarding any medical condition. Never disregard professional medical advice because of something you have read on this website.

If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately.

3. No Provider-Patient Relationship

Your use of this website does not establish a provider-patient relationship with Doctors United Health Group or any of its healthcare providers.

A provider-patient relationship is established only after:

You complete the required registration and consent process.

Your information has been reviewed by a licensed healthcare provider.

The provider agrees to provide medical services.

Submitting forms, requesting appointments, communicating through the website, or emailing our staff does not automatically establish a provider-patient relationship.

4. Telehealth Services

Certain services offered by DUG Health may be provided through telehealth.

Telehealth services are subject to:

Applicable federal and state laws.

Provider licensure requirements.

Clinical appropriateness.

Completion of required medical history and consent forms.

Not all patients will qualify for telehealth treatment.

Healthcare providers retain sole clinical discretion regarding diagnosis, treatment recommendations, laboratory testing, prescriptions, referrals, and follow-up care.

5. Prescriptions

Prescriptions are issued only when medically appropriate following evaluation by a licensed healthcare provider.

Doctors United Health Group does not guarantee that:

A prescription will be issued.

A specific medication will be prescribed.

A medication can legally be prescribed in your state.

Insurance will cover prescribed medications.

All prescribing decisions remain solely within the professional judgment of the treating provider.

6. Eligibility

By using this website, you represent that:

The information you provide is accurate.

You are legally authorized to receive healthcare services.

You are at least 18 years old, or are using the website with appropriate parental or legal guardian authorization where permitted by law.

7. Patient Responsibilities

You agree to:

Provide accurate medical information.

Update your information when changes occur.

Protect your account credentials.

Notify us immediately if you suspect unauthorized access.

Follow provider instructions.

Use the website lawfully.

You may not impersonate another individual or knowingly submit false medical information.

8. Privacy

Your privacy is important to us.

Your use of this website is also governed by our Privacy Policy and HIPAA Notice of Privacy Practices.

Protected Health Information is handled in accordance with applicable federal and state privacy laws, including HIPAA where applicable.

9. Appointment Requests

Submitting an appointment request does not guarantee an appointment.

Appointments remain subject to:

Provider availability.

Clinical appropriateness.

Insurance verification when applicable.

Completion of required documentation.

10. Payments

Patients are responsible for applicable fees, copayments, deductibles, self-pay balances, and charges not covered by insurance.

Payment policies may vary depending upon the services received.

11. Third-Party Services

Our website may integrate with third-party vendors for services including:

Appointment scheduling

Secure messaging

Payment processing

Telehealth

Electronic medical records

Pharmacy services

Analytics

We are not responsible for the privacy practices or content of third-party websites beyond our control.

12. Intellectual Property

All website content, including text, graphics, logos, branding, images, videos, software, and design elements, is owned by or licensed to Doctors United Health Group unless otherwise indicated.

No content may be copied, reproduced, distributed, or used commercially without prior written permission.

13. Acceptable Use

You agree not to:

Attempt unauthorized access to our systems.

Upload malicious software.

Interfere with website operations.

Use automated tools to scrape website content.

Misrepresent your identity.

Violate applicable laws.

14. Website Availability

We strive to keep our website available; however, we cannot guarantee uninterrupted access.

Services may be suspended for maintenance, upgrades, technical issues, or circumstances beyond our control.

15. Disclaimer of Warranties

This website is provided “as is” and “as available.”

To the fullest extent permitted by law, Doctors United Health Group disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

16. Limitation of Liability

To the maximum extent permitted by law, Doctors United Health Group shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from your use of this website.

Nothing in these Terms limits liability where prohibited by applicable law.

17. Indemnification

You agree to indemnify and hold harmless Doctors United Health Group, its officers, directors, employees, providers, contractors, affiliates, and agents from claims arising out of your misuse of the website or your violation of these Terms.

18. Changes to These Terms

We may update these Terms & Conditions at any time.

Changes become effective when posted on this website. Continued use of the website constitutes acceptance of the revised Terms.

19. Governing Law

These Terms shall be governed by the laws of the State of Florida, without regard to its conflict-of-law principles, except where federal law applies.

20. Contact Information

Doctors United Health Group

6209 NW 18th Avenue
Miami, FL 33147

Phone: (877) 384-6337

Website: www.dughealth.org

If you have questions regarding these Terms & Conditions, please contact us using the information above.