Telehealth Services in Florida
Quality care from wherever you are. Getting to a clinic is not always easy. Work runs late, the kids need picking up, or you would simply rather talk about something personal from your own couch. Telehealth from Doctors United Group connects eligible patients with a licensed DUG provider through a secure, private video visit.
Consultations, follow-ups, medication management, and sexual health support, with the same confidential, judgment-free care we offer in person.
No insurance required
Everyone is welcome
Care That Fits Around Your Life
Secure video visits with licensed providers, scheduled at times that work for you. No insurance is required to get started, and everyone is welcome.
What You Can Do by Telehealth
Many of the services our patients rely on can be handled by video. Depending on your needs, your provider, and the service involved, virtual visits may be available for the following.
Primary Care Visits
Talk through new symptoms, review results, and keep conditions like high blood pressure on track. Learn more about primary care.
PrEP and HIV Prevention
Start or continue PrEP with a video consultation. Your provider orders the required lab work and manages your prescription.
PEP After an Exposure
PEP must begin within 72 hours, so a fast video visit can matter. See our PrEP and PEP page.
DoxyPEP Consultations
Find out whether DoxyPEP is appropriate for you and get clear guidance on how and when to take it.
Men's Health
Private conversations about ED, hormone health, and other men’s health concerns, with medication managed over time.
Mental Health Medications
Evaluation, prescription review, and follow-up visits for patients receiving mental health medication management.
Chronic Condition Follow-Up
Regular check-ins so your provider can adjust your treatment plan as your health changes.
Medication Review and Refills
Review what you take, discuss side effects, and arrange refills when clinically appropriate.
Availability may vary based on the service, the provider, and your individual healthcare needs. Some visits need to start in person, and your provider will let you know if that is the case.
When an In-Person Visit Is Still the Right Choice
Telehealth covers a lot, but not everything. Your provider may ask you to come into one of our Florida clinics when a visit involves:
- Rapid HIV or STD testing, with results in about 20 minutes
- Blood draws and other laboratory work
- A physical examination
- Injections, including long-acting PrEP options
- A new concern that is difficult to assess safely over video
When that happens, we make it simple. Walk-ins are welcome at select locations, and you can find a clinic near you in Miami, Hialeah, Dania Beach, Orlando, Miami Springs, Tallahassee, and Milton.
How It Works
Book your visit
Schedule online, call (877) 384-6337, or ask our team to set up a telehealth appointment during any clinic visit.
Get ready
Use a phone, tablet, or computer with a camera, a reliable connection, and a private space. Keep a list of your medications nearby.
Meet your provider
Join the secure video link at your appointment time. Your provider reviews your concerns and talks through your options.
Follow through
If testing, lab work, or an in-person visit is needed, we arrange it. Prescriptions go to the pharmacy of your choice when appropriate.
Why Choose DUG Health for Telehealth Services?
Our goal is to make healthcare easier to reach while keeping the confidentiality and personal attention you expect from a face-to-face visit.
Licensed Florida Providers
Providers who know your chart and follow CDC and clinical best practices.
Private and Secure
Video visits designed to protect your personal health information.
Judgment-Free Care
Respectful support for sexual health, mental health, and everything in between.
No Insurance Required
Help with patient assistance programs and premium assistance for eligible patients.
Continuity of Care
The same team supports you online and in the clinic.
Seven Florida Clinics
In-person testing and exams close by whenever your provider needs to see you.
Same Care, Online or In Person
Confidential, judgment-free care from licensed providers, wherever you are in Florida.
Have a question before you book? Call us at (877) 384-6337, send us a message, or review our patient resources.
Telehealth for Patients Across Florida
Doctors United Group has served Florida communities since 2018, and telehealth lets us reach patients well beyond our clinic doors. Wherever you are in the state, a DUG provider is a video call away.
Explore the communities we serve on our Areas We Cover page, or read more about our mission.
Frequently Asked Questions
Yes. Telehealth visits are held on a secure platform and are covered by the same privacy protections as an in-person appointment. We recommend joining from a private space so you can speak freely.
No. We serve insured and uninsured patients. If you do have coverage, our team can help you use it, and eligible patients may qualify for copay or premium assistance.
A smartphone, tablet, or computer with a camera and microphone, a stable internet connection, and a quiet, private place to talk. You will also need to be located in Florida at the time of your visit.
In many cases, yes. When a prescription is clinically appropriate, your provider sends it to the pharmacy you choose. Some medications require lab work or an in-person evaluation first.
Your provider will order the testing you need and direct you to the nearest DUG clinic or lab. Rapid HIV and STD testing is available at our clinics with same-day results.
Appointment times depend on provider availability, but we work to see patients as soon as possible. If you believe you have been exposed to HIV, call us right away, because PEP must begin within 72 hours.
Ready to Get Started?
Schedule a virtual visit and connect with a DUG healthcare provider from wherever you are. No insurance required.
Important Information
Telehealth availability varies by service, provider, and individual patient needs. Some services require an in-person visit, testing, or laboratory work. Prescriptions are provided only when clinically appropriate. Telehealth is not for emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.